At Fashion Flar, we strive to provide you with the best quality products and a satisfying shopping experience every time you shop with us. However, we understand that there may be situations where you may wish to return an item. This Return Policy outlines all the terms and conditions related to returns so that our customers know exactly what to expect before making a purchase. We maintain full transparency to ensure there are no hidden conditions or confusion.
Eligibility for Returns
Returns are accepted under specific circumstances where the product delivered is defective, damaged, or incorrect. To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- The product must be returned in its original packaging with all tags, manuals, and accessories included.
- The return request must be initiated within 7 days of receiving the order.
- The item should not show any signs of wear, alteration, or physical damage caused by the customer.
Fashion Flar reserves the right to refuse returns that do not meet the above conditions. We highly recommend inspecting your order immediately upon delivery.
Non-Returnable Items
For hygiene and safety reasons, certain products such as personal accessories, watches with removed tags, or items showing signs of use cannot be returned. We encourage customers to review product details carefully before purchase, as all sales are considered final once the product has been used or worn.
No Exchange Policy
Please note that Fashion Flar does not offer product exchanges. If you wish to receive a different item, color, or size, you will need to place a new order after returning the original product (if eligible). This helps us maintain strict quality control and ensures every customer receives a brand-new, unused product.
Return Label and Shipping Responsibility
Customers are responsible for the cost and arrangement of the return shipment. Fashion Flar does not provide pre-paid return labels. You can use any reliable courier service to ship the item back to us. We recommend using a trackable shipping method to ensure the item is safely returned.
Fashion Flar will not be responsible for items lost or damaged during the return shipping process. The return will only be processed once the item is received and inspected at our facility.
Return Request Process
To initiate a return, please follow these steps:
- Contact our support team via email at contact@fashionflar.store
with your order number and reason for return. - Our team will review your request and provide instructions for returning your item if it meets the eligibility criteria.
- Securely package the item in its original packaging, ensuring all accessories and documentation are included.
- Ship the item back to the address provided by our support team.
We recommend retaining your shipping receipt and tracking information until the return is fully processed.
Inspection and Approval
Once your returned item is received, our quality control team will inspect it to confirm that it meets all return conditions. This inspection process usually takes 3 business days after receiving the returned package.
If approved, the refund process will begin as outlined in our Refund Policy. If your return does not meet the required conditions, it will not be eligible for a refund, and you will be notified by email.
Damaged or Incorrect Items
If you receive a product that is damaged or different from what you ordered, please contact us immediately within 48 hours of delivery. Provide photos of the item and packaging as evidence, and our team will review the issue.
Once verified, we will provide guidance on how to return the defective or incorrect item and process the refund accordingly.
Late or Missing Returns
If we do not receive your return within 14 days after you have initiated the process, your return request may be canceled. Make sure you ship the item promptly to avoid delays or ineligibility.
Responsibility of the Customer
As the customer, you are responsible for ensuring that the product is shipped back safely and securely. Please package the product carefully to prevent damage during transit. Any damages caused during the return shipment may affect your eligibility for a refund.
Communication and Support
We understand that returns can be inconvenient, and we aim to make the process as smooth as possible. Our customer support team is available to answer any questions or provide additional guidance during business hours. Please reach out via email for the fastest response.
Agreement to Policy
By purchasing from Fashion Flar, you acknowledge and agree to this Return Policy. We encourage all customers to read and understand this policy before placing an order to avoid any confusion later.
Business Details
Business Name: Fashion Flar
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (904) 282-6471
Business Email: contact@fashionflar.store
Business Address: 4030 S Better Dr, Dallas, TX 75229, USA